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These Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by VJ Agency (“the Seller”, “we”, “us” or “our”) with consumers and non-professional buyers (“the Customer” or “you”) who wish to purchase the products offered for sale by the Seller on the website eglorys.com.
These Terms set out the conditions relating to ordering, payment, delivery, returns and the management of any after-sales requests relating to the products ordered by Customers.
These Terms may be supplemented by specific conditions displayed on the website before any transaction with the Customer.
These Terms apply to the exclusion of any other terms, including those applicable to sales made through physical stores or other distribution and marketing channels.
These Terms are available at any time on the website eglorys.com and will prevail, where applicable, over any other version or any contradictory document.
These Terms may be amended from time to time. The version applicable to the Customer’s purchase is the version in force on the website on the date the order is placed.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that you may have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.
The products offered for sale on the website eglorys.com are the following:
The main characteristics of the products, including specifications, illustrations, dimensions, capacity and any other essential information, are presented on the website eglorys.com.
The Customer is responsible for reviewing this information before placing an order. The choice and purchase of a product is the Customer’s responsibility.
Photographs, illustrations and graphics displayed on the website are provided for illustrative purposes. We make reasonable efforts to ensure that product images and descriptions are accurate, but minor variations may occur, including colour differences due to screen settings or product updates.
The Customer should refer to the description of each product to understand its features, essential characteristics and estimated delivery time.
Contractual information is presented in English and is confirmed no later than the validation of the order by the Customer.
Product offers are valid while stocks are available, as indicated at the time the order is placed.
If a product becomes unavailable after an order has been placed, we will contact the Customer as soon as possible to offer a suitable solution, such as a replacement product, a later delivery date or a refund.
The Seller’s contact details are as follows:
VJ Agency
200 Rue de la Croix Nivert, 75015 Paris, France
Email: info@eglorys.com
Phone: +61 2 5119 4874
The Customer confirms that they have the legal capacity required to enter into a contract and purchase the products offered on eglorys.com.
The validation of an order by the Customer constitutes full acceptance of these Terms, without restriction or reservation.
For information about how we collect, use, disclose and protect personal information, please refer to our Privacy Policy.
The Customer may select the products they wish to order on the website eglorys.com.
Before confirming the order, the Customer has the opportunity to review the details of the order, the total price and any applicable delivery information, and to correct any errors.
The Customer is responsible for checking the accuracy of the order and immediately reporting or correcting any error before final confirmation.
An order is registered on the website eglorys.com when the Customer accepts these Terms by ticking the box provided for this purpose, where applicable, and validates the order.
This validation implies acceptance of these Terms as well as the website’s Terms of Service, Privacy Policy, Shipping Policy and Returns and Refunds Policy.
The sale becomes final only after the Seller has sent the Customer an order confirmation email and has received full payment of the price.
Any order placed, validated by the Customer and confirmed by the Seller constitutes a distance contract between the Customer and the Seller.
Unless proven otherwise, the data recorded in the Seller’s computer system constitutes evidence of all transactions concluded with the Customer.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is an existing dispute relating to the payment of a previous order, where permitted by law.
The Customer may track the progress of their order through the “Track Your Order” section on eglorys.com, where available.
The Seller’s products are intended for consumers and non-professional buyers purchasing for personal use. The Seller reserves the right to refuse orders of the same product in unusually large quantities, including orders of more than 10 units of the same product, where the order appears to be placed for resale or commercial purposes.
If the Customer wishes to modify an order after placing it, they must contact the Seller as soon as possible by email at info@eglorys.com.
Order changes can only be accepted if the order has not yet been dispatched and if the requested change is technically and operationally possible.
If the requested change cannot be accepted, the original order will continue to be processed unless the Customer requests cancellation and cancellation is still possible before dispatch.
The Customer may request cancellation of an order by contacting us as soon as possible at info@eglorys.com.
Cancellation requests can only be accepted if the order has not yet been dispatched.
If the order has already been dispatched, the Customer may request a return in accordance with our Returns and Refunds Policy and any rights available under the Australian Consumer Law.
Products are supplied at the prices displayed on the website eglorys.com at the time the order is registered by the Seller.
Prices are displayed in the currency shown at checkout. For the Australian market, prices are generally displayed in Australian dollars (AUD), unless otherwise stated.
Prices include any applicable taxes where required by law, unless otherwise stated at checkout.
The prices shown on the website may take into account any discounts or promotional offers granted by the Seller.
Prices are fixed and non-revisable during their stated period of validity. The Seller reserves the right to change prices at any time outside that period, but products will be charged based on the price displayed at the time the order is placed.
Unless otherwise stated, the total amount payable by the Customer corresponds to the total purchase amount displayed at checkout, including any applicable shipping, processing, transport or delivery charges.
The price is payable in full on the day the order is placed by the Customer, using the secure payment methods available at checkout.
Accepted payment methods may include:
Bank cards, including Visa, MasterCard, American Express and Maestro
PayPal
Apple Pay
Available payment methods may vary depending on the Customer’s location, the payment provider and the options available at checkout.
Payment by bank card is generally final, except in cases of fraudulent use or where the Customer has rights under applicable payment provider rules or applicable law.
The Seller does not store full credit card details. Payment information is processed by secure payment providers.
The products ordered by the Customer are delivered in Australia.
All products are dispatched from Australia.
Orders are prepared and dispatched within 24 to 48 hours, excluding weekends and public holidays.
Order preparation cut-off time: Monday to Friday at 3:00 pm (AEST/AEDT, Sydney time).
The estimated delivery time is between 7 and 10 business days from the date the order is placed, unless otherwise indicated on the product page or at checkout.
Delivery is made to the address provided by the Customer when placing the order on the website.
The Customer is responsible for providing complete and accurate delivery information. The Seller cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the Customer.
Delivery is completed when the Customer, or a person designated by the Customer, takes physical possession or control of the product.
Unless there are special circumstances or one or more products are unavailable, ordered products will usually be delivered in a single shipment.
The Seller will make reasonable efforts to deliver the products within the estimated delivery time. However, delivery times are estimates and may vary due to factors outside our control, including carrier delays, peak periods, weather events, public holidays, incorrect delivery details or delivery to remote and regional areas.
If a delivery delay occurs, the Customer may contact us at info@eglorys.com so that we can assist with tracking the parcel and seeking a solution with the carrier.
If the product is not delivered within a reasonable time, and the delay is not caused by the Customer or by circumstances outside our control, the Customer may be entitled to a remedy under applicable law.
In the event of a damaged parcel or a product damaged during transport, the Customer should contact us as soon as possible at info@eglorys.com and provide photos of the parcel and product so that we can assess the issue.
Ownership of the products transfers to the Customer only after full payment of the price has been received by the Seller.
Risk of loss or damage to the products transfers to the Customer when the Customer, or a person designated by the Customer, takes physical possession of the products.
Until delivery is completed, the products travel at the Seller’s risk, subject to any issue caused by the Customer, including incorrect or incomplete delivery information.
Australian consumer law does not require businesses to provide a refund, exchange or credit simply because a customer changes their mind, chooses the wrong product, finds the product cheaper elsewhere, or no longer wants the product.
However, as a commercial gesture, the Seller offers a 30-day change of mind return policy from the date the Customer receives the product.
To be eligible for a change of mind return:
the return request must be made within 30 days of receiving the product;
the product must be returned in its original condition and complete, including packaging, accessories and instructions where applicable;
the product must be unused, undamaged and suitable for resale;
proof of purchase must be provided.
Products that are damaged, used, incomplete, altered or not returned in a resaleable condition may be refused for change of mind returns.
For change of mind returns, return shipping costs are the responsibility of the Customer.
To request a return, the Customer must contact us at info@eglorys.com before sending any product back.
Once the return request has been reviewed and approved, the Customer will receive instructions for returning the product.
Refunds for approved change of mind returns will be processed to the original payment method after the returned product has been received and inspected.
This change of mind policy is in addition to, and does not limit, any rights the Customer may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Seller will provide remedies required by the Australian Consumer Law where applicable, including where a product is faulty, unsafe, not of acceptable quality, not fit for its disclosed purpose, does not match its description, or does not correspond to the product ordered.
If the Customer receives a faulty, damaged or incorrect product, the Customer should contact us as soon as possible at info@eglorys.com and provide a description of the issue, proof of purchase and clear photos where relevant.
If the product is confirmed to be faulty, damaged, incorrect or otherwise not compliant with applicable consumer guarantees, we will provide an appropriate remedy in accordance with the Australian Consumer Law.
Depending on the circumstances, this remedy may include a repair, replacement or refund.
Where a return is required for a confirmed faulty, damaged or incorrect product, we will cover or reimburse reasonable return shipping costs.
The Seller’s liability may be limited where the issue is caused by misuse, abnormal use, failure to follow instructions, accidental damage, normal wear and tear, negligence, unauthorised modification, use for professional or commercial purposes not intended for the product, or any event outside the Seller’s control.
Nothing in this article limits any rights or remedies that cannot be excluded under the Australian Consumer Law.
The personal information requested from the Customer is necessary to process orders, issue invoices, arrange delivery, manage customer service, process returns and comply with legal obligations.
This information may be shared with service providers involved in the processing, management, payment and delivery of orders, including payment providers, logistics partners, customer support tools and technical service providers.
The processing of personal information provided through eglorys.com is described in our Privacy Policy.
Customers may request access to, correction of or deletion of their personal information, subject to applicable legal exceptions, by contacting us at info@eglorys.com.
The content of the website eglorys.com is the property of the Seller and/or its partners and is protected by applicable intellectual property laws.
Any total or partial reproduction, representation, modification, publication, adaptation, distribution or exploitation of this content without prior written authorisation is strictly prohibited and may result in legal action.
The Seller will make reasonable efforts to fulfil orders in accordance with these Terms.
If circumstances beyond the Seller’s reasonable control affect the performance of an order, the Seller may contact the Customer to propose a suitable solution, such as a revised delivery timeframe, replacement product, cancellation or refund, depending on the circumstances and applicable law.
Neither party shall be held liable for failure or delay in performing any obligation under these Terms where such failure or delay is caused by events beyond that party’s reasonable control.
Such events may include, but are not limited to, natural disasters, extreme weather, fire, flood, epidemic, pandemic, strike, transport disruption, carrier failure, supply chain disruption, government restrictions, technical failure, cyberattack or any other event outside the reasonable control of the affected party.
If a force majeure event occurs, the affected party must take reasonable steps to limit the impact of the event and resume performance as soon as reasonably possible.
These Terms and the sales transactions arising from them are governed by the laws of France, unless otherwise required by applicable mandatory laws.
If the Customer is located in Australia, nothing in these Terms limits any mandatory rights or protections the Customer may have under the Australian Consumer Law or any other applicable Australian consumer protection laws.
These Terms are drafted in English for use on the Australian market. If these Terms are translated into another language, the English version shall prevail in the event of inconsistency, unless otherwise required by applicable law.
In the event of a dispute relating to an order, the Customer is encouraged to contact the Seller first at info@eglorys.com so that the parties can attempt to resolve the matter amicably.
The Seller will review customer complaints in good faith and respond within a reasonable timeframe.
If the Customer is located in Australia, the Customer may also have rights to contact the relevant consumer protection authority in their state or territory, or the Australian Competition and Consumer Commission where appropriate.
Any dispute that cannot be resolved amicably will be submitted to the competent courts in accordance with applicable law, subject to any mandatory consumer rights or jurisdictional protections that may apply.
By placing an order on the website eglorys.com, the Customer confirms that they have read, understood and accepted these Terms and agrees to pay for the products ordered.
The Customer acknowledges that the essential characteristics of the products, their price, delivery information, payment methods, return conditions and applicable policies have been made available before the order is placed.
The Customer waives the right to rely on any contradictory document that would be unenforceable against the Seller, subject to any rights that cannot be excluded under applicable law.
This form may be completed and sent to us only if the Customer wishes to request a return for an order placed on eglorys.com, subject to the conditions set out in these Terms and in our Returns and Refunds Policy.
To: Eglorys by email at info@eglorys.com
Order date: ...........................................................
Order number: ...........................................................
Customer name: ...........................................................
Customer address: ...........................................................
Reason for return, if applicable: ...........................................................
Requested remedy, if applicable: refund / exchange / replacement / repair
Customer signature, only if this form is submitted on paper: ...........................................................
Date: ...........................................................