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This Returns and Refunds Policy applies to orders placed with VJ Agency through our online store.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If you change your mind, you may request a return or exchange within 30 days of receiving your parcel.
To be eligible for a change of mind return:
The item must be returned in its original condition and complete, including packaging, accessories and instructions where applicable.
The product must be unused, undamaged and in a condition that allows it to be resold.
Proof of purchase must be included with the return parcel.
Return shipping costs for change of mind returns are the responsibility of the customer.
If you receive a damaged parcel, a faulty item, or an item that does not match your order, you may be entitled to a remedy under the Australian Consumer Law, including a repair, replacement or refund depending on the issue.
Please contact us by email at info@eglorys.com as soon as possible and include clear photos of the issue so we can assess your request.
If the product is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with the Australian Consumer Law. Where return shipping is required for a confirmed faulty, damaged or incorrect item, we will cover or reimburse reasonable return shipping costs.
For any return request, please contact us first at info@eglorys.com. Once your request has been reviewed and approved, the products must be returned to the following address:
VJ Agency
1 Hurst Drive, Tarneit Victoria 3029, Australia
The address above is our operational return address and is separate from our registered office.
Please do not send any items back before contacting us and receiving confirmation that your return request has been approved.
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If your refund is approved, it will be processed to your original payment method. Processing times may vary depending on your bank or payment provider, but generally take between 7 and 14 days.