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This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our online store.
This policy is intended to comply, where applicable, with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, billing and shipping address, email address, phone number, payment details and order information.
When you browse our store, we may also automatically receive your device’s Internet Protocol (IP) address and information about your browser, operating system, device type, pages viewed and browsing activity on our website.
Email marketing, where applicable: with your consent, we may send you emails about our store, new products, special offers and other updates. You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@eglorys.com.
We collect and use your personal information for purposes including:
processing and fulfilling your orders;
verifying your payment details;
arranging shipping, delivery, returns and customer support;
communicating with you about your order or our services;
improving our website, products and customer experience;
detecting and preventing fraud, abuse or security issues;
complying with our legal, tax and accounting obligations;
sending marketing communications where we have your consent or where permitted by applicable law.
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange delivery or return a purchase, we use that information for the purpose for which it was provided and for related purposes that you would reasonably expect.
If we ask for your personal information for a secondary purpose, such as marketing, we will ask for your consent where required or give you a clear opportunity to opt out.
You may withdraw your consent for us to contact you for marketing purposes at any time by clicking the unsubscribe link in our emails or by contacting us at info@eglorys.com.
We may disclose your personal information where necessary to provide our services, process your order, deliver your products, manage returns, operate our website or comply with legal obligations.
Your personal information may be shared with service providers and partners including, where applicable:
e-commerce platform providers;
payment processors and payment gateways;
shipping, logistics and delivery partners;
customer support providers;
email marketing and communication providers;
analytics, advertising and fraud prevention providers;
professional advisers, regulators or authorities where required by law.
We may also disclose your personal information if required by law, regulation, court order or government authority, or if you violate our Terms and Conditions.
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
Your data may be stored through Shopify’s data storage, databases and general Shopify application. Shopify stores your data on secure servers protected by appropriate security measures.
Payment information is processed through secure payment providers. If you choose a direct payment gateway, your payment information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only for as long as necessary to complete your purchase transaction, after which it is handled in accordance with the payment provider’s policies and applicable legal requirements.
All direct payment gateways are required to comply with PCI-DSS standards, which help ensure the secure handling of credit card information by our store and its service providers.
In general, the third-party providers we use will only collect, use and disclose your personal information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways, shipping providers, analytics providers and marketing platforms, may have their own privacy policies. We recommend that you read their privacy policies so you can understand how your personal information will be handled by those providers.
Some of our service providers may be located outside Australia, or may store or process your information outside Australia. As a result, your personal information may be subject to the laws of the countries where those providers are located or where their facilities are based.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
As we operate an online store and use international service providers, your personal information may be transferred, stored or processed outside Australia, including by our e-commerce, payment, delivery, marketing, analytics and technical service providers.
Where applicable, we take reasonable steps to ensure that any overseas recipients handle your personal information in a way that is consistent with applicable privacy requirements.
To protect your personal information, we take reasonable precautions and follow industry practices designed to prevent it from being lost, misused, accessed, disclosed, altered or destroyed in an unauthorised way.
If you provide payment information, it is encrypted using secure technology such as SSL. Although no method of transmission over the Internet or electronic storage is 100% secure, we and our service providers use security measures designed to protect your information and comply with applicable payment security standards.
We use cookies and similar technologies to improve your browsing experience, operate our website, remember your preferences, analyse website traffic, support shopping cart functionality and, where applicable, provide personalised advertising or marketing.
Cookies used on our website may include:
session cookies, which help operate the website and maintain your browsing session;
cart cookies, which store information about your shopping cart;
analytics cookies, which help us understand how visitors use our website;
marketing cookies, which may help us deliver relevant advertising or measure advertising performance.
You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and your shopping experience.
We may use your personal information to send you marketing communications where you have consented to receive them or where permitted by applicable law.
Our marketing communications will identify us as the sender and will include a way for you to unsubscribe. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us at info@eglorys.com.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to process orders, provide customer support, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements.
When we no longer need your personal information, we will take reasonable steps to delete it, de-identify it or securely store it in accordance with applicable law.
You may request access to the personal information we hold about you, or ask us to correct, update or delete your personal information, subject to applicable legal exceptions.
To make a request, please contact us at info@eglorys.com. We may need to verify your identity before responding to your request.
Please note that we may need to retain certain information where required for legal, tax, accounting, fraud prevention or legitimate business purposes.
By using this site, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependants to use this website.
We reserve the right to modify this Privacy Policy at any time, so please review it regularly. Changes and clarifications will take effect immediately upon being posted on our website.
If we make material changes to this policy, we will update this page so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your personal information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to access, correct, update or delete any personal information we hold about you, make a complaint, or simply request more information about our privacy practices, please contact us at:
info@eglorys.com
If you believe that we have breached applicable privacy laws, please contact us using the details above and provide enough information for us to assess your complaint. We will review your complaint and respond within a reasonable timeframe.