Payment Policy

Thank you for shopping with Eglorys! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via our Contact page; we are delighted to help.

Accepted Payment Methods

We currently accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Bank Cards
  • Apple Pay
  • PayPal

Payment Security

The security of your payment is our top priority. Our store is powered by Shopify, which is Level 1 PCI DSS compliant. We use industry-standard 256-bit SSL encryption technologies to ensure that your personal and financial information is secure during the checkout process. For your protection, we also support secure authentication protocols where required by your bank.

Payment Processing

We process payments immediately at the time of purchase. All transactions are screened for fraud and unauthorised activity. Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency and Taxes

Our website processes all payments in Australian Dollars. All prices displayed on our website include applicable taxes. For orders delivered within Australia, any applicable duties and import charges are included in the final price shown at checkout. Customers will not be charged additional fees upon delivery.

Failed Transactions

If your payment is declined or fails, please follow these steps:

  • Check that your card details, billing address, or Apple Pay account information have been entered correctly.
  • Ensure that your payment card is authorised for online and international transactions.
  • Contact your bank or payment provider for more information regarding the decline.
  • If the problem persists, please contact our support team; we are ready to assist you.

Refunds and Disputes

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For detailed information about your rights to a repair, replacement, or refund, please refer to our Return and Refund Policy.

For Further Inquiries

If you have any questions, Our customer service is available Monday to Friday, from 8 AM–6 PM (AEST/AEDT), If you have a problem, please contact us; we answer within 24 hours.

Email: info@eglorys.com
Phone: +61 288 805 894
Address: 200 Rue de la Croix Nivert, 75015 Paris, France